“At the hospital they introduced a computer to do payroll. Instead of four people in the payroll department they now employ eight plus a few in the new computer department,”... read more →
"Empowered customers are forcing the hand of virtually every industry, and business leaders must respond to these changes head-on," says Dane Anderson of Forrester. Read more in this CIO post.
Our customer Evalueserve just released this short video: "We've tested 25 #AI engines & only @Squirro brought benefit. This is why #robots won't replace us" @Evaluserve, 23 August 2016 We... read more →
It was a sunny spring day. I just received my coveted birthday present. A Sony Walkman. It was revolutionary. Small, lightweight, beautiful, it was music on the go. And... read more →
A couple of days ago we released the Trend Detection capability of Squirro. The new feature enable a new level of predictive insight, one that can identify contextual trends predict what's... read more →
Last week Ben Musgrave of Keyrus and I chaired a workshop on "Customer Insights leading to more profitable relationship" at the annual Customer Insight & Analytics Exchange conference in London.... read more →
We are going to hold a number of Webinars over the coming weeks. The start is two webinars on 3 & 4 of February on Customer Insights and Service Insights.... read more →