Category: Customer Success

Feb 3, 2016 | post

Customer Insights leading to more profitable relationship

Last week Ben Musgrave of Keyrus and I chaired a workshop on “Customer Insights leading to more profitable relationship” at the annual Customer Insight & Analytics Exchange conference in London. With two dozen participants from companies ranging from a large multinational building supplier, to retailers, to telcos from...

Jan 26, 2016 | post

Webinars on Customer Insights & Service Insights coming up!

We are going to hold a number of Webinars over the coming weeks. The start is two webinars on 3 & 4 of February on Customer Insights and Service Insights. The two upcoming webinars will be held in German language. We are preparing a set of...

Nov 24, 2015 | post

Cutting Mean-Time-To-Resolution rates by over 30%

Dealing with service tickets effectively matters. Tickets mean system downtimes, unhappy customers, generally trouble. Typically, a service desk today needs to deal with a number of disparate service, ticketing, knowledge base, configuration management, messaging systems. Our customer, a leading European telecommunications provider changed this: Using Squirro...