Category: Customer Success

Jan 16, 2018 | post

Salesforce, Einstein and Squirro – the perfect AI combination

A guest post by Marco Giorgetti, Vice President of ISV Sales & Partner Management, Salesforce EMEA Last year, I was invited to Zurich to speak at Squirro’s SIGHTS ’17 conference, an event that aimed to help Squirro’s customers drive organisational decisions from complex data environments. Key...


Jan 11, 2017 | post

Helvetia Insurance chooses Squirro for Smart Data Initiative

Helvetia Insurance is a Swiss all-lines insurance company with operations throughout Europe. Over the past years Helvetia has significantly expanded its market position. As part of a comprehensive strategy review Helvetia defined the strategy 2020. Built around two notions – customers are becoming more individual and...


Feb 3, 2016 | post

Customer Insights leading to more profitable relationship

Customer Insights, Trinity Model on Customer Insight, Workshop Results, Context Intelligence, CRM, Customer Excellence, Analytics, Unstructured Data


Jan 26, 2016 | post

Webinars on Customer Insights & Service Insights coming up!

Customer Insights, Service Insights, Webinar, Context Intelligence, Enterprise Search, CRM, ITSM


Nov 24, 2015 | post

Cutting Mean-Time-To-Resolution rates by over 30%

Mean-Time-To-Resolution, Service Management