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Augmented Agent & Incident Resolution

Cut Mean-Time-to-Resolution (MTTR) by 40% with AI-Powered Agent Assist


Squirro unifies all your siloed knowledge—past tickets, manuals, Confluence, and logs—to give your agents one trusted, instant answer.

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Proven Value

Empower Every Agent to Perform Like Your Best Expert

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Increase First-Contact Resolution (FCR)

Give agents the right answer the first time by synthesizing all relevant data into a single, verified response.

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Slash Agent Onboarding Time

New hires can resolve complex issues in days, not months, by instantly accessing the collective knowledge of your entire organization.

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Proactively Identify Incidents

Surface trending issues and potential root causes before they become widespread problems, moving from reactive to proactive support.

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Break Down Knowledge Silos

Stop forcing agents to search 10 different systems. Provide one GenAI interface that knows everything, everywhere.

How it Works

Your Agent's New "Single Pane of Glass"

1

Unified Knowledge Access

Squirro connects to all support data—past tickets, manuals, wikis, and logs—indexing and unifying it.

2

Contextual Search

Agents ask questions in natural language; Squirro’s GenAI synthesizes and presents the most relevant, verified answer.

3

Proactive Suggestions

The platform surfaces related incidents, root causes, and recommended actions in real time.

4

Knowledge Capture

New solutions and learnings are automatically added to the knowledge base for future use.

Recognition

Gartner® Analyst Recognitions

Squirro Has Been Mentioned in 25 Gartner® Reports in 2025

The only European vendor named as a Leader in Gartner's® 2025 EMQs for Gen AI Engineering and AI Knowledge Management Apps/General Productivity.
A representative vendor in the 2025 Market Guide™ for GenAI Platforms in Banking & Investment Services.
A representative vendor in the 2025 Market Guide™ for Enterprise AI Search.
Featured across 19 Gartner® Hype Cycles™.

That’s not just recognition — that’s validation of real impact, real results, and a real edge for your business.
Discover why leading enterprises choose Squirro to drive transformation with AI.

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Find Out Why

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