Do more to maximize uptime
Reduce your mean time to resolution
IT service issues can add up to become major financial losses. Your organization’s ability to resolve these issues quickly and efficiently has a direct impact on unmet SLA obligations and customer experience, both of which are critical to your company’s success.
IT Service Management is a core component of your business strategy. By reducing the time taken to identify and resolve issues, your organization can improve customer loyalty, maximizing uptime and delivering a consistently excellent and effective service.
And while reducing your mean time to resolution is of great importance, you can do even more. By constantly monitoring, processing and contextualizing the most relevant information surrounding your products, services, and customers, you can find ways to mitigate issue severity and even prevent issues from happening altogether.
Because data-driven companies show:
decrease in resolution
decrease in research
time for customer issues
surge in customer
Data-driven financial institutions
Good team and experienced on developing the dashboard and data tagging. Very engaged with customer and response on customer requests. Fair flexible in most of time. Hope can be more flexible on ever changing demands.”
The ability to query unstructured data is a great feature and we are impressed by it”
Augmented Intelligence for IT Services Management
The Squirro ITSM Solution significantly reduces service management costs while facilitating a vastly improved customer experience. It provides AI-driven insights and recommendations stemming from all relevant data sources, structured and unstructured, internal and external. The solution also integrates directly with your existing command center, allows users to significantly reduce mean time to resolution (MTTR) of existing incidents and lowers the number of new incidents requiring agent assistance.
IT Service Management
Maximize customer satisfaction
Ensuring that your customers have access to your products and services by reducing or eliminating downtime is a key factor of your company’s success. The complex process of eliminating downtime can be simplified by automatically monitoring, contextualizing and visualizing the information related to the problems and their solutions. This allows your agents to quickly and easily implement fixes and be better prepared for new issues.
Reduce hardware downtime
Complex systems have a high likelihood of failing at some point. By continuously monitoring each element and synthesizing all of the relevant data supporting the system, it is possible to significantly reduce the time it takes to find the reason for the failure and the best actions to take to resolve it. Furthermore, this constant monitoring allows you to predict where failures are most likely to happen, allowing you to prevent the failure from occurring.
Prevent issues and reduce severity
When issues arise, the most important goal is to resolve them as quickly as possible. Being able to prevent the issues from arising altogether is an even greater goal. Achieving both is a sure way to minimize financial losses and strengthen customer loyalty. This is possible with Squirro’s ITSM Solution, which empowers your team and customers with Augmented Intelligence.
Impact on You and Your Customers
- Significant reduction of MTTR
- Instant 360-degree incident overview
- Improved self-service interactivity
- New incident mitigation
- Optimized support agent performance
- Augmented intelligence-based, cognitive catalyst detection to anticipate incidents before they occur
- Applies advanced machine learning algorithms to deliver continuously improving results over time
- 360-degree view of all incidents and how they relate to clients
- Automated ticket routing and problem resolution
- Up to 30% reduction in mean time to resolution, up to 15% reduction in support costs
- A slicker, smarter and more effective IT service environment overall
- A vastly improved customer experience
- Greater customer loyalty and retention