Delivering Return on Investment (ROI) within an IT Service Management (ITSM) or a Customer Service Management (CSM) operation presents challenges for decision-makers and requires a holistic approach to efficiency and cost-saving.
Return on Investment comes about from sustainable growth – and in Service Management (SM), this means creating a more efficient overall operation. This white paper will demonstrate how Squirro Service Insights harnesses data, the power of Augmented Intelligence and the integration of multiple software solutions to create the ROI that decision-makers in Service Management seek.
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