Customer expectations have changed through digitization and technological possibilities. The customer wants transparency, simplicity (simplicity sells) and convenience. These criteria are more and more about the loyalty of the customer to a company. With innovative, digital models and offerings, new players are pushing their way between established industry leaders and their end customers. Consequently, business models need to be radically and completely re-thought from the end-user perspective. Customer Journey Design is the No. 1 success factor of the future.
Squirro and C-Level invites you to this exclusive event, 4th Thought Leaders Forum 2019, with full access to the unique ecosystem "Customer Journey Design of the Future"
Design your optimal customer experience and significantly improve customer loyalty.
With this framework, we will conduct a meaningful Smart Data study, highlighting key Big Data, Artificial Intelligence, and Digital Business Models and Ecosystems results. In addition, topic-specific breakout sessions with demos and use cases take place in which top executives can talk about specific fields of application, application examples, and experiences on the subject of customer experience and customer loyalty. This is an incredible learning opportunity.
Joining you at this exclusive summit, the 4th Thought Leaders Forum, on September 19, 2019, will be cross-industry and functionally-independent top decision-makers. This includes high-profile thought leaders such as enriched eBay and Tamedia.
Please note that all presenters at this event will be speaking in German
Thursday, September 19, 2019
15:30 CET
Folium / Papiersaal
Alte Sihlpapierfabrik
Kalanderplatz 6
Sihlcity
8045, Zürich