Squirro’s customers can now benefit from comprehensive search across multiple Salesforce implementations and unstructured data in other enterprise systems
New York and Zurich – November 2, 2017 – Squirro, an AI-driven advanced context intelligence and data insights solution provider, today announced the launch of Squirro Search™ on the Salesforce AppExchange, empowering businesses to connect with their customers, partners and employees in entirely new ways.
Squirro Search is a contextual search tool that allows users to search across their customer data in multiple Salesforce instances. It goes far beyond traditional search tools to include not only data held within their Salesforce instance but also the data in other enterprise systems too, both structured and unstructured. Squirro Search is a solution for discovering and unifying customer data across Multi-Org environments.
The ability to search across all enterprise systems, such as customer support, billing, intranets or even news from the internet relating to that customer, offers a true 360-degree view. Squirro’s contextual search technology will also provide related customer information with each query. This allows a deeper understanding of customers and their preferences and intent, while the Graph View shows contact points within an organization.
Squirro Search is available to Salesforce Sales Cloud and Service Cloud users and utilizes artificial intelligence (AI) and machine learning to access unstructured enterprise data and include sentiment analysis as it provides an understanding of an organization’s customers.
Built on the Salesforce Platform, Squirro Search will be available on the AppExchange on November 6, 2017.
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