Zurich – 26 February 2018 – Squirro, a leading provider of AI-driven cognitive insights solutions, today announced that it has been included in Forrester Research, Inc.’s “Now Tech: Continuous Resolution, Q1 2018” report, published on February 16, 2018. The report reviews 17 continuous resolution providers, including Squirro, to help enterprises understand the value they can expect from a continuous resolution provider and select vendors based on size and functionality.
According to the report; “As digital systems become critical to your customers, you must respond quickly to their disruption … Continuous resolution platforms … are supplementing, and in some cases replacing, traditional ITSM ticketed workflows, often with ChatOps functionality. We define continuous resolution as: ‘Automation that supports the fast, frictionless, collaborative resolution of incidents and crises and the restoration of digital value delivery.’”
Dorian Selz, CEO and Co-founder of Squirro, said; “I believe that this report helps show digital businesses the benefits that continuous resolution providers can provide to minimize disruption to their service management operations. Squirro is helping to meet these mission critical needs, and we are pleased to be able to help our global customers maximize their service data to deliver a truly compelling customer experience.”
More information about the Forrester report, “Now Tech: Continuous Resolution, Q1 2018” by Charles Betz (February 16, 2018) can be found here (subscription or purchase required for access).