Squirro Included in Independent Research Firm’s Report on IT Incident And Crisis Management

February 20, 2018

Zurich – 20 February 2018 – Squirro, a leading provider of customer insight and cognitive search solutions, today announced that it has been included in Forrester Research, Inc.’s “The Changing Landscape Of IT Incident And Crisis Management” report, published on February 16, 2018. The report provides insights into how businesses need to use technologies such as automation, web-scale engineering, and continuous delivery to improve the stability of digital systems to reduce the potential risk of outages to their operations.

According to the report; “Automation, web-scale engineering, and continuous delivery have all improved the stability of digital systems. But organizations inevitably tend to push these systems to their limits – and as digital systems become more pervasive and critical, they also become a major point of vulnerability. Experts in complex systems failure and human response emphasize that completely preventing failure is an unrealistic goal. Exacerbating the challenge is the fact that it’s rare for companies to entirely replace old systems with new ones; instead, they layer complexity upon existing complexity, making it ever more difficult for I&O pros to diagnose problems.”

Referring to the need for business to adopt advanced operational analytics to help address these issues, the report says that; “Analytics vendor Squirro provides a command risk heat map. It assigns a risk profile to each command – such as move, copy, or remove – and categorizes it by the level of risk. The heat map shows if someone did something risky, who it was, and when it occurred, which speeds up remediation.”

Dorian Selz, CEO and Co-founder of Squirro, said; “This report helps cast some light on the huge risk exposure faced by many global businesses as they strive to offer global digital business solutions to meet their own internal and customer needs. By understanding the risk exposure, organizations can leverage technologies such as Squirro to better understand and manage these risks. Squirro uses data to identify trends and anomalies, recommend solutions, based both on context and previous issues, and to predict potential future issues.”

More information about the Forrester report, “The Changing Landscape Of IT Incident And Crisis Management” by Charles Betz with Eveline Oehrlich, Chris Gardner, Robert Stroud, Josh Zelonis, Julia Caldwell, and Diane Lynch (February 16, 2018) can be found on: https://www.forrester.com/report/The+Changing+Landscape+Of+IT+Incident+And+Crisis+Management/-/E-RES139692