Resource Category: Case Studies

Jul 21, 2020 | library

How Brookson used Squirro Insights to balance clients and customer service teams in real-time

The Customer Services department deals with 30,000 emails a week. As a result of this, Brookson was looking for immediate and actionable insight which would enable them to visualise customer interaction in a way they have been unable to with traditional CRM tools. The main objective...


Jul 3, 2020 | library

Turning Data into a Competitive Advantage for Asset Managers

Premium data sources are an essential tool for asset managers to keep up to date with institutional and individual clients, and the fast-moving markets in which they operate. Investec Asset Management understands this very well. Whilst their team had subscribed to premium data services like FINsearches,...


Jul 21, 2019 | library

Squirro Delivers $7M ROI to One of the World’s Biggest Banks

Squirro has a rich heritage in working with some of the most prominent names in Financial Services (FS) and this client is one of the very biggest, providing a range of investment, mortgage, credit card, personal, small business, and commercial banking services. It is one of...


Jul 21, 2019 | library

Squirro and Bühler Help to Improve Food Safety and Reduce Food Wastage

An estimated 30% of the world’s food is lost or wasted. Improving this and ensuring that every human being has access to healthy food is a key objective for Squirro’s client, Bühler. Bühler, the manufacturer, whose equipment produces food that feeds two billion people, has access...


Sep 25, 2018 | library

Investec – Asset Management

Turning Data into a Competitive Advantage for Asset Managers Premium data sources are an essential tool for asset managers to keep up to date with institutional and individual clients, and the fast-moving markets in which they operate. Investec Asset Management understands this very well. Whilst their...


Sep 25, 2017 | library

Accounting – Brookson

How Brookson used Squirro Insights to balance clients and customer service teams in real-time The Customer Services department deals with 30,000 emails a week. As a result of this, Brookson was looking for immediate and actionable insight which would enable them to visualise customer interaction in...


Jul 21, 2015 | library

Telcoms

Our customer is a global telecommunications provider, delivering a range of fixed network, mobile, Internet and TV services. Orders, Incidents and Surveys are often processed in different systems and formats, making them difficult to analyze and contextualize to gain a 360° view on the customer journey.


Jul 21, 2014 | library

Manufacturing

The Corporate Communications department at ABB observes emerging crisis around the globe by searching for issues and incidents that may affect all stakeholders of ABB. In this pursuit, the team faces the challenge of having to integrate and evaluate global and local information streams in many...