Resource Category: Industry

Oct 21, 2017 | library

Data – Why it Should be Available to Everyone Within the Enterprise

Democratization of Data Data is now the most prominent asset an enterprise has at its disposal. Earlier in 2017, The Economist ran a front-page article that boldly stated that the ‘world’s most valuable resource is no longer oil, but data’. Few would argue with this statement....


Sep 25, 2017 | library

Accounting – Brookson

How Brookson used Squirro Insights to balance clients and customer service teams in real-time How Brookson used Squirro Insights to balance clients and customer service teams in real-time The Customer Services department deals with 30,000 emails a week. As a result of this, Brookson was looking...


Jul 21, 2017 | library

From Keyword to Cognitive… Updating Search for the Modern Enterprise

Squirro Cognitive Search is the next generation of Enterprise Search. It uses Artificial Intelligence (AI) to return results that are more relevant to the user and, in turn, increases productivity. By extracting and understanding more insights from content, search results are greatly improved. Download the white paper...


Jul 21, 2017 | library

Service Insights Solution Brief

Data Driven Service Optimization How much does a production outage cost your firm? For businesses that wish to deliver an excellent customer experience, Squirro will provide the insights to improve the mean time to resolution by 30%.


Jul 21, 2015 | library

Telcoms

Real-Time Service Intelligence Our customer is a global telecommunications provider, delivering a range of fixed network, mobile, Internet and TV services. Orders, Incidents and Surveys are often processed in different systems and formats, making them difficult to analyze and contextualize to gain a 360° view on...


Jul 21, 2014 | library

Manufacturing

  Reducing Financial Risk through Crisis Monitoring The Corporate Communications department at ABB observes emerging crisis around the globe by searching for issues and incidents that may affect all stakeholders of ABB. In this pursuit, the team faces the challenge of having to integrate and evaluate...


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