Delivering Return on Investment (ROI) within an IT Service Management (ITSM) or a Customer Service Management (CSM) operation presents challenges for decision-makers and requires a holistic approach to efficiency and cost-saving. Return on Investment comes about from sustainable growth – and in Service Management (SM), this...

Turn a data lake into a source of tangible proactive customer insights Squirro has a rich heritage in working with some of the most prominent names in Financial Services (FS) and this client is one of the very biggest, providing a range of investment, mortgage, credit...

The Customer Services department deals with 30,000 emails a week. As a result of this, Brookson was looking for immediate and actionable insight which would enable them to visualise customer interaction in a way they have been unable to with traditional CRM tools. The main objective...

Turning Data into a Competitive Advantage for Asset Managers Premium data sources are an essential tool for asset managers to keep up to date with institutional and individual clients, and the fast-moving markets in which they operate. Investec Asset Management understands this very well. Whilst their...

Real-Time Customer Intelligence and Actionable Sales Insights Squirro provides a competitive edge for your marketing and sales teams translating into better client engagement, higher close rates and reduction in churn. The Customer Insights solution brings together all the relevant internal and external customer data delivering you...