Actionable insight has become one of the most prized assets in business. They are essential to delivering a first-class customer experience, differentiating from the competition, and improving the bottom line. Insight Engines are integral to achieving this. But implementing an insight engine is not without its...

Delivering Return on Investment (ROI) within an IT Service Management (ITSM) or a Customer Service Management (CSM) operation presents challenges for decision-makers and requires a holistic approach to efficiency and cost-saving. Return on Investment comes about from sustainable growth – and in Service Management (SM), this...

Augmented Intelligence is going to have a significant impact on the future of insurance. This revolution is not far off, and the industry is on the verge of a monumental, tech-driven shift. For every single insurance company, success will hinge on making the most of data...

In its recent report, Insights-Driven Businesses Set the Pace for Global Growth, industry analyst group Forrester predicted that by 2021, insights-driven businesses will be generating $1.8 trillion annually. Augmented Intelligence solutions are the single most important to harness when it comes to becoming an insights-driven business....

How a large US Banking and Financial Services firm uses Squirro Cognitive Search for a complete client view across multiple CRM systems. Large enterprise environments are rarely beautifully structured and perfectly scaled in line with business needs. For many, becoming large is a direct result of...

Corporate Financial Services (FS) is a sector that’s under pressure like never before. After decades of approaching business in much the same way, the rise of more agile and nimble financial startups, offering a whole array of different products and services, has meant that traditional corporate...

In 2020, the customer is king. Whether for consumer or business customers, there has never been as much choice of products and services as there is currently and it has never been as easy to switch providers. This means that businesses hoping to win and retain...

Creating the Advantages that Help Advance Past Challenges Most organizations are no strangers to challenges; overcoming challenges is part of their success stories. However, there can be cases where a challenge is simultaneously so large and so bizarre, that it seems impossible to get past it....

TCO and the Need for Accuracy During Cost-Conscious Times Extreme circumstances in business and the wider world can be hugely impactful. Whether it’s a global recession, an unforeseen pandemic, a trade war, or political turbulence, any of these events can cause significant uncertainty. During such times,...

Despite the advent of cloud computing, artificial intelligence (AI), data analytics, machine learning and much more over the past decade, asset management has been slow to adopt these technologies in any meaningful way. But that’s starting to change. The asset management industry stands on the edge...

Building the Modern CRM Platform with Embedded AI & Machine Learning The Investment Banking industry is driven by customer relationships, which are highly dependent on having a contextual understanding of market developments, the deal cycle, client intent and any past interactions. While the incredible growth of...