Service Insights for Global Banking

Increase efficiency rates, reduce time to
resolution and enhance customer
experience

Service Insights for Global Banking

Delight your clients with unique and efficient customer service

With millions of data spread across several sources, manual and time-consuming processes, and increased times to resolution, customer service in global banking is a challenging environment. Artificial intelligence (AI) is already transforming these challenges into opportunities.

Squirro Service Insights for Global Banking is an automation solution for case classification, ticket assignment, and resolution recommendation. This is a self-learning system, leveraging machine learning (ML) to provide faster incident resolutions, improve operational performance and help your teams to work smarter to improve customer satisfaction.

Analyst Report

Read Gartner's Magic Quadrant for Insight Engines

It is with great honor and pride that Squirro announces its addition to the Gartner 2021 Magic Quadrant for Insight Engines as a Visionary. In this report, Gartner recognizes our Completeness of Vision and Ability to Execute.

Our Customers

Data-driven financial institutions

scventures logo
ING Group Logo

Amazing results, amazing product, amazing organisation.”

Source: Finance, firm size >50M USD.

We are impressed with the ease with which AI models, both vendor-provided and from external sources, can be integrated into solutions.”

Source: Finance, firm size 3B – 10B.
Watch

See Squirro in Action

DISCOVER

An Insight Engine for a Unique Customer Experience

Squirro is a self-learning system, keeping you in the know and recommending what’s next. Combining AI and ML, our insight engine gathers data from internal and external data sources, creates a computable understanding, and delivers actionable insights and recommendations, in the context of the user.

This is a game-changer for service and operations management, providing real-time operations analysis, automating case classification, and reducing mean-time-to-resolution (MTTR).

UNDERSTAND

Squirro for Customer Service Management in Global Banking

1

Join the future of customer service

Imagine fast and efficient customer service management, while keeping the costs low and client satisfaction high. With Squirro, you will get real-time operations analysis, with automated case classification and resolution recommendations.

2

Monitor and reduce transaction escalations

Service management is a challenging environment in global banks, with disparate systems and limited visibility of transaction escalations. Squirro automates transaction log aggregation and delivers zero-touch predictions, reducing the number of escalation cases significantly.

3

Automated case classification

Several million cases are still being classified manually, with a huge variation of quality levels. Squirro automates case classification and delivers predictive resolutions, training ML models with the historical data of the bank. This allows our solution to reach high levels of accuracy, increasing the quality of this process and reducing the costs significantly.

THE SQUIRRO DIFFERENCE

Customers love Squirro for its simplicity and scalability

Squirro users have access to do-it-yourself unstructured data analytics and can create shareable dashboards on the go, using the easy and intuitive user interface.

Squirro is built with Elasticsearch, the world’s leading open source search and analytics solution, allowing organizations to leverage their existing investments into the best open-source, full-text search engine.

WHAT’S IN IT FOR YOU

Benefits for Customer Service managers in global banks

Highlights

  • Automated case classification and resolution
  • Fast, reliable and continuously learning system
  • Integrated into the existing systems and workflows

Benefits

  • Faster case resolution
  • Enhanced customer experience
  • Smarter and more efficient customer service management

 

Achievements

  • Above 90% case classification accuracy
  • Up to 21% cost savings
  • 30% reduction in mean-time-to-resolution (MTTR)
STAY INFORMED

Resources for Customer Service Managers