Service Insights for Global Banking
Increase efficiency rates, reduce time to
resolution and enhance customer
Service Insights for Global Banking
Delight your clients with unique and efficient customer service
With millions of data spread across several sources, manual and time-consuming processes, and increased times to resolution, customer service in global banking is a challenging environment. Artificial intelligence (AI) is already transforming these challenges into opportunities.
Squirro Service Insights for Global Banking is an automation solution for case classification, ticket assignment, and resolution recommendation. This is a self-learning system, leveraging machine learning (ML) to provide faster incident resolutions, improve operational performance and help your teams to work smarter to improve customer satisfaction.
Data-driven financial institutions
Amazing results, amazing product, amazing organisation.”
We are impressed with the ease with which AI models, both vendor-provided and from external sources, can be integrated into solutions.”
See Squirro in Action
An Insight Engine for a Unique Customer Experience
Squirro is a self-learning system, keeping you in the know and recommending what’s next. Combining AI and ML, our insight engine gathers data from internal and external data sources, creates a computable understanding, and delivers actionable insights and recommendations, in the context of the user.
This is a game-changer for service and operations management, providing real-time operations analysis, automating case classification, and reducing mean-time-to-resolution (MTTR).
Squirro for Customer Service Management in Global Banking
Join the future of customer service
Imagine fast and efficient customer service management, while keeping the costs low and client satisfaction high. With Squirro, you will get real-time operations analysis, with automated case classification and resolution recommendations.
Monitor and reduce transaction escalations
Service management is a challenging environment in global banks, with disparate systems and limited visibility of transaction escalations. Squirro automates transaction log aggregation and delivers zero-touch predictions, reducing the number of escalation cases significantly.
Automated case classification
Several million cases are still being classified manually, with a huge variation of quality levels. Squirro automates case classification and delivers predictive resolutions, training ML models with the historical data of the bank. This allows our solution to reach high levels of accuracy, increasing the quality of this process and reducing the costs significantly.
Customers love Squirro for its simplicity and scalability
Squirro users have access to do-it-yourself unstructured data analytics and can create shareable dashboards on the go, using the easy and intuitive user interface.
Squirro is built with Elasticsearch, the world’s leading open source search and analytics solution, allowing organizations to leverage their existing investments into the best open-source, full-text search engine.
The search-based, intuitive interface allows users to discover new insights naturally.
Combine multiple data views into a single dashboard to stay on top of your data.
Aggregate any Data
Squirro unifies your data regardless of its origin, the format, and the variety.
Search a concept (e.g. based on a document, a paragraph) instead of keywords.
Enrich your data with sentiments, entities (e.g. detect your products, escalation issues, client engagement), tags, and locations, to reveal hidden data dimensions.
Connect and visualize your (unstructured) data in minutes.
Fast to deploy
Delivered as a public or private cloud solution or as an on-premise solution.
Ready for stand alone use or easily integrated into enterprise software such as Salesforce, Microsoft Dynamics, ServiceNow, Salesforce ServiceCloud, Qlik, and Tableau.
Automated updates based on your freshest data, with notifications and alerts.
The solution is built to scale both vertically and horizontally.
Share in seconds
Publish a dashboard with a few clicks to share live on the web, mobile or integrated your internal systems.
Get the freshest data with a live connection to your data and get automatic updates on a schedule you define.
Benefits for Customer Service managers in global banks
- Automated case classification and resolution
- Fast, reliable and continuously learning system
- Integrated into the existing systems and workflows
- Faster case resolution
- Enhanced customer experience
- Smarter and more efficient customer service management
- Above 90% case classification accuracy
- Up to 21% cost savings
- 30% reduction in mean-time-to-resolution (MTTR)