Service Insights for Global Banking

Increase efficiency rates, reduce time to
resolution and enhance customer
experience

Service Insights for Global Banking

>Increase efficiency rates, reduce time to
resolution and enhance customer
experience

Delight your clients with unique and efficient customer service

With millions of data spread across several sources, manual and time-consuming processes, and increased times to resolution, customer service in global banking is a challenging environment. Artificial intelligence (AI) is already transforming these challenges into opportunities.

Squirro Service Insights for Global Banking is an automation solution for case classification, ticket assignment, and resolution recommendation. This is a self-learning system, leveraging machine learning (ML) to provide faster incident resolutions, improve operational performance and help your teams to work smarter to improve customer satisfaction.

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Implementing Generative AI for Enterprise

Implementing Generative AI for Enterprise: How to Tame the Stochastic Parrot, Squirro’s e-book that shows the solutions to implementing generative AI for enterprise, is now available!

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Our Customers

Data-driven financial institutions

Amazing results, amazing product, amazing organisation.”

Source: Finance, firm size >50M USD.

We are impressed with the ease with which AI models, both vendor-provided and from external sources, can be integrated into solutions.”

Source: Finance, firm size 3B – 10B.

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See Squirro in Action

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DISCOVER

An Insight Engine for a Unique Customer Experience

Squirro is a self-learning system, keeping you in the know and recommending what’s next. Combining AI and ML, our insight engine gathers data from internal and external data sources, creates a computable understanding, and delivers actionable insights and recommendations, in the context of the user.

This is a game-changer for service and operations management, providing real-time operations analysis, automating case classification, and reducing mean-time-to-resolution (MTTR).

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UNDERSTAND

Squirro for Customer Service Management in Global Banking

Join the future of customer service

Imagine fast and efficient customer service management, while keeping the costs low and client satisfaction high. With Squirro, you will get real-time operations analysis, with automated case classification and resolution recommendations.

Monitor and reduce transaction escalations

Service management is a challenging environment in global banks, with disparate systems and limited visibility of transaction escalations. Squirro automates transaction log aggregation and delivers zero-touch predictions, reducing the number of escalation cases significantly.

Automated case classification

Several million cases are still being classified manually, with a huge variation of quality levels. Squirro automates case classification and delivers predictive resolutions, training ML models with the historical data of the bank. This allows our solution to reach high levels of accuracy, increasing the quality of this process and reducing the costs significantly.

THE SQUIRRO DIFFERENCE

Customers love Squirro for its simplicity and scalability

Squirro users have access to do-it-yourself unstructured data analytics and can create shareable dashboards on the go, using the easy and intuitive user interface.

Squirro is built with Elasticsearch, the world’s leading open source search and analytics solution, allowing organizations to leverage their existing investments into the best open-source, full-text search engine.

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Discover insights

The search-based, intuitive interface allows users to discover new insights naturally.

Smart dashboards

Combine multiple data views into a single dashboard to stay on top of your data.

Aggregate any Data

Squirro unifies your data regardless of its origin, the format, and the variety.

Concept Search

Search a concept (e.g. based on a document, a paragraph) instead of keywords.

Enrich

Enrich your data with sentiments, entities (e.g. detect your products, escalation issues, client engagement), tags, and locations, to reveal hidden data dimensions.

fast analytics

Connect and visualize your (unstructured) data in minutes.

Fast to deploy

Delivered as a public or private cloud solution or as an on-premise solution.

Integration

Ready for stand alone use or easily integrated into enterprise software such as Salesforce, Microsoft Dynamics, ServiceNow, Salesforce ServiceCloud, Qlik, and Tableau.