Shed light on dark data
Make Salesforce your insights system
In a customer-centric world, knowing your customers is more important than ever. Most organizations have data and customer information stored in multiple places across the enterprise. Documents, customer feedback, contracts, knowledge articles, research, reports, and other critical data are typically stored in multiple separate silos. Finding the right information is time-consuming, which is costly and negatively impacts your organization’s ability to fully leverage your organization’s data.
These dark data sources full of actionable insights hidden away in emails, call notes, social posts, incident reports, and many other sources are now accessible in one place – Salesforce. Squirro Search for Salesforce is an Augmented Intelligence solution powering AI-Driven search capabilities across any type of data, coming from any data source with the benefit of providing a truly contextual 360° view of each customer.
Relevant KPIs to take into account
Data-driven institutions leveraging Cognitive Search
Searching using the combination of associated structure data (enabled by good 'suggest functionality') and free text search allows you to drill down quickly and effectively to your targeted data set.”
We are able to provide our users real time insights which previously they have been pulling together manually.”
Augmented Intelligence for Salesforce
The Squirro Search for Salesforce solution helps you access previously dark, unstructured data hidden throughout your enterprise and puts it at the fingertips of employees where they can best put it to use, their Salesforce CRM.
This unprecedented access to enterprise data right within the employees CRM is a powerful augmentation of your organization’s human capital as they combine their capabilities with machine learning and artificial intelligence.
Squirro Search for Salesforce
Shed light on dark data
With Squirro Search for Salesforce, you have the ability to search across all enterprise systems, such as customer support, billing, intranets or even news from the internet relating to that customer, allowing a true 360° view.
It uses Augmented Intelligence to derive insights from your enterprise data.
Squirro Search for Salesforce is available for the Salesforce Sales, Service, and Community Cloud editions.
Impact on you and your Customers
- AI-Driven Search for all your data sets directly in Salesforce
- Unified customer data across Multi-Org CRM environments
- A unified Salesforce Search experience with Federated Search
- A complete 360° perspective on each and every customer
- Insights for more successful customer relationships
- Reduced customer churn with a positive revenue impact
- Identification of cross- and upsell opportunities
- Reduce search time, increase customer focus
- +32% return on data
- Double digit revenue growth
- Greater customer loyalty and retention
- Year-on year reduction in search time of up to 90%