AI-Driven Banking Customer Service

Dive into this video on how AI-Driven technologies are changing customer service in the Banking sector and listen to the insights that Ramnath Sarma from Standard Chartered Bank, and Toni Birrer from Squirro share in their discussion below. They touch on the case of Standard Chartered, a global bank, and how it is adopting machine learning to make sense of the loads of unstructured data they use to provide better client services. Toni and Ramnath discuss how the bank managed to reduce the time to resolution of customer service tickets and increase customer satisfaction.

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