Saving Millions in OPEX with AI-Driven Ticket Classification
Accelerating Mean-Time-to-Resolution with AI Ticketing
A leading multinational banking and financial services company partnered with Squirro to accelerate the resolution of millions of annual cross-border payment exceptions with advanced AI ticketing for accurate case classification and ticket routing. Reducing the time and cost of manual ticket handling saved millions in OPEX and liberated working capital for revenue generating activities.
Key Figures
Case Classification Accuracy
95%
Faster Time to Resolution
30%
USD OPEX Reductions
> 5M
Trusted by Industry Leaders
Here's what our clients are saying:
“Squirro’s AI Predictions capability is essential for our service ticket routing workflows, while the system’s self-learning capabilities are helping us keep our maintenance efforts at a low cost. Now, we are excited to explore Squirro’s new GenAI capabilities to further improve our customer service.”
Anonymous Source, Multinational Bank
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