The exponential pace of new technologies, and the confluence of generative Al trends, are influencing not only how asset management institutions operate to serve their client needs but also how they empower their own client advisors, relationship managers and new employees.
In the dynamic and competitive world of asset management, client advisors play a crucial role in navigating the complexities of financial markets and delivering personalized investment and financial strategies to their clients.
However, the sheer volume of data and information that client advisors must process at the start (and throughout) their journey with a new asset management institution can often be overwhelming, hindering their ability to make informed decisions and provide exceptional service.
Advisors face challenges in efficiently accessing and leveraging the various data sources, analytics tools, and client management systems used by the organization. Mastering the data landscape and the technologies can be a steep learning curve for new and experienced client advisors.
These challenges are intensified by changing regulation and a necessity for regulatory compliance. Staying up-to date can be a significant hurdle for new client advisors. Ensuring adherence to these requirements is crucial but can be time-consuming.
Client advisors need streamlined work processes and knowledge empowerment – the right content, right source, real-time input. By enabling seamless access and interaction with enterprise data sources of an institution’s choice, in a secure environment, a generative employee agent provides a tool of empowerment. The generative agent can automate standard functions of client advisors, expedite daily tasks and reduce the need for calls to the home office. It can empower the client advisor with a streamlined working process all while providing proven insights linked to the source of truth in your enterprise data.
In this particular use case - SquirroGPT was praised for its efficient integration with Sharepoint, its adherence to access controls on all documents, as well as its ability to tune models and personalize the tool.
Many larger providers like Microsoft do not offer this. Squirro also offered speed of deployment on a customizable solution that can be flexibly deployed & integrated into: client facing portals and advisor work stations.
Overall, the implementation of generative employee agents can drive both top-line growth and bottom-line improvements for asset management organizations.
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