Streamlining Customer Service with
Graph-Informed GenAI

Improve the Efficiency, Precision, and Automation of Customer Support with AI-Driven Service Management

A leading telecommunications provider was looking to enhance its customer support capabilities with Squirro’s enterprise-ready Service Management solution. The objective was to enhance the triage of support requests and streamline ticket routing by automating issue classification, leveraging conversational AI to collect all necessary information for ticket resolution, and autonomously assigning the appropriate priority and service team to each ticket.

Key Project Goals

  Automated Problem Resolution

  Simplified Ticket Handling

  Knowledge Graph Integration

Discover how AI-driven solutions can transform your customer support operations—fill out the form to download the full case study and see the results in action!