Squirro Solutions | Automated Insights for Service Management

YOUR SERVICE EFFICIENCY

Empower your support teams with advanced AI-driven insights to enhance customer satisfaction and streamline operations. Provide instant data access, generate smarter responses and offer smoother service management. Spot issues early, automate tasks, boost agent productivity and ensure accurate and efficient transactions whilst maintaining regulatory compliance.

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Precision-Engineered AI for
Actionable Service Intelligence

Optimize how you offer support within your organization using our enhanced platform.
Transform customer support, proactively resolve issues, streamline service processes, automate agent tasks, ensure accurate transactions, maintain compliance, enhance customer and agent onboarding, and refine business strategies with sentiment analysis.

Elevate service quality, foster loyalty and empower your workforce.

Give Your Team a Head Start

End-to-End Process Optimization

Streamline support interactions by identifying common issues and improving resolution times. Our platform provides service agents with quick access to relevant information and suggested responses, reducing wait times and increasing customer satisfaction. Whether acting as a co-pilot, a smart search agent or a resolver - Squirro Service Management can dramatically improve your teams performance and increase your clients’ satisfaction.

Ensure Accuracy and Efficiency in Transactions

Monitor and analyse transaction processing to ensure accuracy and efficiency. By leveraging our advanced analytics, you can identify bottlenecks and improve optimal processes, enhancing overall service quality.

Simplify the Customer Onboarding Process

Streamline the account opening and onboarding process to enhance the customer experience. Our intuitive platform reduces onboarding time, making it easier for new customers to start their journey with you.

Supercharge Productivity and Personalization

Enable complex search and insights at scale so that your team has access to the data they need, as well as a helping hand to speed up personalized support. Our platform automates routine tasks, generates suggested customer responses, reports and summaries as well as providing detailed reports and sentiment analysis.

Historical Data Access and Suggested Responses

Provide service agents with instant access to historical data and real-time suggested customer responses, improving response time and accuracy, all of which leads to higher customer satisfaction and faster training and onboarding for new agents.

Sentiment Analysis

Understand and act on customer feedback. Analyse customer sentiment from feedback and interactions to improve service strategies. By understanding customer emotions and opinions, you can tailor your services to meet their needs better and increase loyalty.

Automate Routine Tasks

Streamline service processes by automating routine tasks and reduce service agent workload. This improves overall productivity and reduces operational costs, leading to better agent retention and reduced onboarding for new agents.

Solve Issues Before Escalation

Proactive Service Management

Anticipate and resolve issues before they escalate. Identify trends and potential problems in the systems to allow for proactive measures. Enhance service quality, reduce downtime and ensure a smoother customer experience.

Comprehensive Insights and Reporting

Generate detailed reports and dashboards that offer insights into service performance, customer sentiment, and operational efficiency. These insights support data-driven decision making and continuous improvement efforts.

Robust Security and Compliance

Drive better business decisions, reduce risk and increase revenue with a precision-engineered AI platform that allows document access limitation and controls at scale.

Continuous Improvement

Continuous Learning and Adaptation

Uptrain and retrain based on your feedback. Utilize our sophisticated feedback system to constantly improve response suggestions to ensure that the service evolves with your company’s needs.

Multilingual and Multicultural

Your customer base may be monolingual or multilingual, this does not matter. Squirro will by default understand any language you need it to understand and will provide full reponses in accordance with your brand voice and specified tenor.

Customizable Features

If you have any industry-specific needs, we offer the flexibility and scalability necessities to be able to support you.

Learn More about the ROI Generated
When Choosing Squirro

Our advanced ticket classification system revolutionized the way that a large financial institution handles their support tickets. The organization processes  between 10-12 million tickets annually across various sectors, with a distribution  of: 18% in Cash Management, 10% in Channels, 25% in Trade, 33% in Financial Markets,  and 12% in Securities Services. Our platform ensures multichannel ticket handling.

For trade classification, we achieve a 95% accuracy rate in classification,  a remarkable improvement from less than 50%. In Cash Management, alone where the volume of metadata predictions is highest, we achieve up to 88% accuracy in  assigning tickets to first or second-line support, significantly reducing pass-through time. Without our platform, the institution would face manual processing costs of $1-5 per ticket, translating to an annual expense of $10-50 million. Our automated, accurate, and efficient ticket classification system is the smart choice for any business looking to optimize support operations.

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Don't Just Take our Word For it

"The insights solution is a good example of how we leverage technology and FinTech partnerships to co-create innovative analytics capabilities to enable our frontline teams to have better conversations."

Bireshwar Dasgupta

Global Head, Data Solutions, Standard Chartered

Reliable and Accurate AI that Employees Trust -The Technology Behind It

Enhancing customer support, resolving issues proactively and being able to use data to tailor personalised interactions and recommendations with high standards of data protection and adherence to relevant regulations is all made possible by the following technology elements.

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Seamless Integration with Your Systems
and Enterprise Tools

Squirro for Service Management is built to provide API integrations to all major business process management and service management platforms. Whether it is: Jira, PEGA, ServiceNow, ZenDesk or Remedy — Squirro has a way of standing in as a resolver agent for each and every one of them. Besides the BPM and SMS solutions, Squirro for Service Management has provided REST integration APIs to read and write required data and provide the updates

Learn about Squirro for Service Management in
Our Resource Library and Squirro Academy

Navigating the changing contours of AI in the workplace can be challenging - how can AI shape your organization, empower your workforce and enhance different workflows, workloads, and processes? Find out in our whitepapers, podcast series, case studies, and webinars.

Squirro Academy

Unlock your potential with The Squirro Academy! Bridge sector-related gaps and fuel your passion with our expert-led courses.

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Squirro Docs

Discover the Squirro platform, connect data sources, process and visualize data, and gain insights through advanced search features.

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Squirro CEO Dorian Selz Honored at 2024 Singapore Fintech Festival

Zurich, Switzerland – November 14, 2024

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Frequently Asked Questions

We understand that navigating the world of service management offerings can sometimes be complex, and you may have questions about the offering, and how it can benefit you or your organization. This FAQ guide is designed to address the most common inquiries we receive from our valued customers and potential clients.

What Is Squirro’s Service Management Offering?

Squirro's Service Management Offering is a platform designed to transform service channels by providing advanced insights to support teams. It optimizes service workflows, enhances customer satisfaction, and streamlines operations through features like semantic search, generative AI, and knowledge graphs.

How Does the Service Management Offering Improve Customer Support?

The Service Management Offering enhances customer support by providing service agents with instant access to historical data and suggested responses. This improves response times and accuracy, leading to higher customer satisfaction. It also enables proactive issue resolution by identifying trends early, reducing service interruptions and downtime, amongst other things.

Can the Service Management Offering Integrate with Existing Service Management Platforms?

Yes, the Service Management Offering is built to provide API integrations with all major business process management and service management platforms, including: Jira, PEGA, ServiceNow, ZenDesk, and Remedy. However, an integration sprint is typically required to ensure smooth bidirectional communication due to the customizable nature of these tools.

What Technologies Does the Service Management Offering Use?

The Service Management Offering utilizes several key technologies, including:

Semantic search for contextual understanding and accurate results

Generative AI for automating content creation and support

Knowledge graphs for organizing and integrating data

Dual data comprehension for processing both structured and unstructured data

Enterprise-grade security and compliance measures to ensure data protection and regulatory adherence.

Precision-Engineered AI for Actionable Service Intelligence

Up to 95%

Up to 88%

50%

Give Your Team a Head Start

End-to-End Process Optimization

Ensure Accuracy and Efficiency in Transactions

Simplify the Customer Onboarding Process

Supercharge Productivity and Personalization

Historical Data Access and Suggested Responses

Sentiment Analysis

Automate Routine Tasks

Solve Issues Before Escalation

Proactive Service Management

Comprehensive Insights and Reporting

Robust Security and Compliance

Continuous Improvement

Continuous Learning and Adaptation

Multilingual and Multicultural

Customizable Features

Learn More about the ROI Generated When Choosing Squirro

Don't Just Take our Word For it

Bireshwar Dasgupta

Reliable and Accurate AI that Employees Trust -The Technology Behind It

Enhanced Retrieval Augmented Generation - RAG

Semantic Search

Knowledge Graph

Dual Data Comprehension

Enterprise Grade Security

Compliance Ready

Seamless Integration with Your Systems and Enterprise Tools

Learn about Squirro for Service Management in Our Resource Library and Squirro Academy

Squirro Academy

Squirro Docs

Squirro CEO Dorian Selz Honored at 2024 Singapore Fintech Festival

Frequently Asked Questions

What Is Squirro’s Service Management Offering?

How Does the Service Management Offering Improve Customer Support?

Can the Service Management Offering Integrate with Existing Service Management Platforms?

What Technologies Does the Service Management Offering Use?

Are You Ready to Revolutionize Your Service Efficiency?

Precision-Engineered AI for
Actionable Service Intelligence

Learn More about the ROI Generated
When Choosing Squirro

Seamless Integration with Your Systems
and Enterprise Tools

Learn about Squirro for Service Management in
Our Resource Library and Squirro Academy