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Discover how Squirro's Generative Employee Agents empower 900 Client Advisors in Asset Management! Read Our Case Study

Reduce Customer Support Workloads By 30%

Seamlessly integrating into existing customer support systems, providing real-time analysis, classification and customer request escalation. Squirro Service Insights transforms the way companies handle customer support.

Customers Trusting Squirro

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Turn Your Support Operations Into Revenue Generators

Squirro Service Insights Web is a solution that seamlessly plugs into your service requests flow, integrates with your company website, as well as optimally integrating with your customer, transactional or order tracking systems.

It automatically analyses inbound request flows, classifies them and escalates it to a human agent if needed. Squirro Service Insights can also handle the entire conversation with the customer, if desired.

Squirro Service Insights Data is a solution that seamlessly plugs into your service requests flow, integrates with your company's reference data: How-tos, policies, procedures, FAQs, Cookbooks etc., as well as optimally integrating with your customer, transactional or order tracking systems.

It automatically analyses inbound request flows, classifies them and escalates it to a human agent if needed. Squirro Service Insights can also handle the entire conversation with the customer, if desired.

With Squirro, you can automate case classification with precision, identify root causes of trending issues, and reduce mean time to resolution by more than 30%.

Our experience has shown that even out-of-the-box Squirro Service Insights allows us to reduce the workload of first and second response through classification, once trained on your data, by up to 80% - a phenomenal level of quality.

Why People Love Squirro

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Gartner® Peer Insights™

“Great tool for data analysis. Helps to collect data in one place. Provides AI-driven insights and provides solutions in a completely automated way. Squirro helps build healthier relationships with clients!”

Industry: IT Services
Company Size: 30B+ USD

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Gartner® Peer Insights™

 

“The challenge of getting Squirro into the existing infrastructure was smooth and with amazing support from colleagues at Squirro. The proactive approach of colleagues from Squirro and internally meant we delivered in record time with a super usage level.”

Industry: Banking Company
Company Size: 50B USD

ROI Calculator

Use this calculator to estimate your monthly savings and time to ROI when your service desk employees are utilizing SquirroGPT. Simply use the slider to select the number of calls your service desk team typically makes annually.

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Enhanced self-service resolution:

Provide relevant and accurate answers to users' self-service inquiries.

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Improved customer support efficiency: 

Increase quality and resolution time for service calls or customer support tickets using Squirro's information retrieval stack and accurate, generative AI-formulated responses.

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Accurate Ticket Classification and Analytics:

Reduce resolution times and mitigate potential escalations through Squirro’s optimized ticket classification and insightful analytics.


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The Platform That Powers it All

SquirroGPT is made possible through Squirro’s Insights Cloud platform. The platform contains all relevant building blocks for Squirro's use-case-specific and bespoke solutions:
Insight Engine
Squirro's Insight Engine combines AI technologies such as machine learning, natural language processing, and knowledge graphs to quickly and efficiently extract valuable insights from large and diverse datasets.
Semantic Enterprise Search
Squirro's enterprise search solution comprehends and interprets user queries, delivering precise and relevant results based on actual data. It continuously refines its accuracy and relevance through ongoing learning and adaptation.
Data Classification
Squirro’s AI Studio is a no-code machine learning (ML) platform for creating and deploying ML models without writing code. Squirro’s Model-as-a-Service offers an end-to-end solution for deploying and maintaining your ML models in a production environment.

The Platform That Powers it All

Curious to explore what drives this magic? Delve deeper into the technology behind our platform.

Insight Engine

Squirro's Insight Engine combines AI technologies such as machine learning, natural language processing, and knowledge graphs to extract valuable insights from large and diverse datasets quickly and efficiently.

Semantic Enterprise Search

Squirro's enterprise search solution comprehends and interprets user queries, delivering precise and relevant results based on actual data. It continuously refines its accuracy and relevance through ongoing learning and adaptation.

Data Classification

Squirro’s AI Studio is a no-code machine learning (ML) platform for creating and deploying ML models without writing code. Squirro’s Model-as-a-Service offers an end-to-end solution for deploying and maintaining your ML models in a production environment.