YOUR SERVICE EFFICIENCY
Empower your support teams with advanced AI-driven insights to enhance customer satisfaction and streamline operations. Provide instant data access, generate smarter responses and offer smoother service management. Spot issues early, automate tasks, boost agent productivity and ensure accurate and efficient transactions whilst maintaining regulatory compliance.
Give Your Team a Head Start
Supercharge Productivity and Personalization
Enable complex search and insights at scale so that your team has access to the data they need, as well as a helping hand to speed up personalized support. Our platform automates routine tasks, generates suggested customer responses, reports and summaries as well as providing detailed reports and sentiment analysis.
Historical Data Access and Suggested Responses
Provide service agents with instant access to historical data and real-time suggested customer responses, improving response time and accuracy, all of which leads to higher customer satisfaction and faster training and onboarding for new agents.
Sentiment Analysis
Understand and act on customer feedback. Analyse customer sentiment from feedback and interactions to improve service strategies. By understanding customer emotions and opinions, you can tailor your services to meet their needs better and increase loyalty.
Automate Routine Tasks
Streamline service processes by automating routine tasks and reduce service agent workload. This improves overall productivity and reduces operational costs, leading to better agent retention and reduced onboarding for new agents.
Solve Issues Before Escalation
Comprehensive Insights and Reporting
Generate detailed reports and dashboards that offer insights into service performance, customer sentiment, and operational efficiency. These insights support data-driven decision making and continuous improvement efforts.
Robust Security and Compliance
Drive better business decisions, reduce risk and increase revenue with a precision-engineered AI platform that allows document access limitation and controls at scale.
Continuous Improvement
Multilingual and Multicultural
Your customer base may be monolingual or multilingual, this does not matter. Squirro will by default understand any language you need it to understand and will provide full reponses in accordance with your brand voice and specified tenor.
Customizable Features
If you have any industry-specific needs, we offer the flexibility and scalability necessities to be able to support you.
Don't Just Take our Word For it
-Logo.wine%201.png){kind=logo}
Learn About Squirro for Service Management in
Our Resource Library and Squirro Academy
Navigating the changing contours of AI in the workplace can be challenging - how can AI shape your organization, empower your workforce and enhance different workflows, workloads, and processes? Find out in our whitepapers, podcast series, case studies, and webinars.
Squirro Academy
Unlock your potential with The Squirro Academy! Bridge sector-related gaps and fuel your passion with our expert-led courses.
Squirro Docs
Discover the Squirro platform, connect data sources, process and visualize data, and gain insights through advanced search features.
Squirro Acquires Synaptica: A Strategic Fusion of Generative AI and Knowledge Graph Technologies
Zurich, Switzerland – July 3, 2024