Do more with
your customer support data
Wouldn’t it be nice if that service ticket that took 3 hours to resolve was resolved in less than 1 hour because your help desk or IT support team had all the relevant information to hand? This is what Squirro does.
Real-Time Service Intelligence
Squirro’s Service Insights solution collects and analyses data across multiple sources such as Service Desks and Configuration Databases to provide a real-time view of what really happened. It uses data to identify trends and anomalies, automate service ticket clustering, recommend solutions (based both on context and previous issues) and to predict potential future issues.
It integrates seamlessly enterprise applications such as ITSM, Service Management and CRM suites.
Reduce service management costs and improve helpdesk ticket resolution
Squirro’s Service Insights solution reduces the time it takes to identify and resolve issues. Organizations only know about service issues when they occur. The longer it takes to get them resolved the higher the impact on unmet SLA obligations and increased churn rates. It provides all the insight required for any organization to significantly improve its service levels.
The result is up to 30% reduction in mean time to resolution and up 15% reduction in support costs.