Squirro’s Service Insights solution collects and analyses data across multiple sources, including service desks and configuration databases, to provide a real-time view of what really happened. It uses data to identify trends and anomalies, automate service ticket clustering, recommend solutions (based both on context and previous issues) and predict potential issues.

Organizations only know about service issues when they occur, and the longer it takes to get them resolved, the higher the impact on unmet SLA obligations and increased churn rates. Seamlessly integrating enterprise applications such as ITSM, Service Management and CRM suites, the Service Insights solution works hard to reduce the time it takes to identify and resolve issues. Service Insights provides all the insight required for any organization to significantly improve its service levels. The result is a reduction of as much as 30% in mean time to resolution and savings of up to 15% in support costs.