White Paper: Architecting Insights for the Digital Future
The Customer Continues to be King
Whether for consumers or business customers, there has never been as many choices of products and services as there currently are and it has never been easier to switch providers.
Despite the rise of big data and increased enterprise investment in technologies such as CRM, digital analytics and business intelligence, without insight into customer behaviors, their collective value is hugely reduced. In its recent report, Insight-Driven Businesses Set the Pace for Global Growth, industry analyst group Forrester predicted that by 2021, insights-driven businesses will be generating $1.8 trillion annually.
Insight is crucial to differentiating experiences, products, and services. It is, therefore, vital for organizations to do more with the data and analytics tools they have at their disposal. Yet the Forrester report also revealed that only one in 10 businesses are currently insights-driven. Why is there such a relatively small number of businesses ready to embrace insight? And what steps can organizations take if they wish to become an insights-driven business?
Download this white paper to understand the importance of insight in the modern business and get clear steps to help the organization become an insight-driven business.
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