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Automated L1 Support & Ticketing

Resolve 60% of L1 Tickets Automatically & Cut Support Costs


Squirro's GenAI agents instantly understand user intent, resolve repetitive inquiries without human help, and intelligently escalate complex issues.

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Proven Value

Transform Your Service Desk from a Cost Center to a Value Driver

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Drastically Reduce OPEX

Free your expert agents from "password reset" tickets and cut your cost-per-ticket by more than 50%.

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Boost Agent Retention

Eliminate repetitive, low-value work that leads to burnout, allowing your team to focus on complex, rewarding problems.

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Deliver 24/7 Instant Service

Provide immediate, accurate answers to your customers and employees around the clock, dramatically improving CSAT.

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Scale Support Effortlessly

Handle massive ticket-volume spikes during outages or product launches without needing to add headcount.

How it Works

From Ticket Arrival to Automated Resolution

1

Ticket Ingestion

Squirro automatically ingests tickets from email, chat, or ITSM platforms.

2

Intent Understanding

GenAI agents analyze the ticket to understand user intent and classify the request.

3

Automated Resolution

For common L1 issues (e.g., password resets), Squirro retrieves relevant knowledge and generates an instant, accurate response.

4

Intelligent Escalation

If the issue is complex, Squirro routes the ticket to the right team with full context and suggested next steps.

5

Continuous Learning

The system learns from resolved tickets to improve future automation and accuracy.

Recognition

Gartner® Analyst Recognitions

Squirro Has Been Mentioned in 25 Gartner® Reports in 2025

The only European vendor named as a Leader in Gartner's® 2025 EMQs for Gen AI Engineering and AI Knowledge Management Apps/General Productivity.
A representative vendor in the 2025 Market Guide™ for GenAI Platforms in Banking & Investment Services.
A representative vendor in the 2025 Market Guide™ for Enterprise AI Search.
Featured across 19 Gartner® Hype Cycles™.

That’s not just recognition — that’s validation of real impact, real results, and a real edge for your business.
Discover why leading enterprises choose Squirro to drive transformation with AI.

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Find Out Why

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Ready to Cut Your Support Costs?


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