Increase Service Uptime and Automate Support with Trusted GenAI

Squirro is designed to integrate with a wide range of systems, old and new. It can connect via APIs, databases, or even ingest flat files from legacy OSS (Operations Support Systems) and SCADA systems.

Squirro has robust privacy controls. Firstly, deployment can be on-prem or in a private cloud within your geography to satisfy data residency. Secondly, all personal data can be tagged and protected by Squirro’s Privacy Layer (with features like PII masking). Role-based access means customer data is only seen by customer-facing teams, for example. Squirro is fully GDPR compliant and provides the tools needed to respond to data subject requests (finding all data on a particular customer quickly, for instance). Our ISO 27001 certification and regular security audits further ensure best-in-class data protection.

Absolutely. Squirro’s architecture is built for big data. It uses data virtualization to access streaming data in real-time and can scale out horizontally (adding more servers/containers) to process and search through billions of data points.

Yes, Squirro is a versatile insight engine. In telecom, it can unify data like coverage maps, subscriber usage patterns, and capacity metrics – letting you query and identify optimal network expansion areas or potential bottlenecks. In energy, it can bring together weather data, consumption trends, and grid sensor data to help forecast demand or detect fraud. The platform’s AI and analytics can be applied wherever there’s data. Many clients start in one department (like customer service) and then expand Squirro to other use cases (like operations or planning) once they see the value.