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Augmented Agent & Incident Resolution

Cut Mean-Time-to-Resolution (MTTR) by 40% with AI-Powered Agent Assist


Squirro unifies all your siloed knowledge—past tickets, manuals, Confluence, and logs—to give your agents one trusted, instant answer.

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Proven Value

Empower Every Agent to Perform Like Your Best Expert

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Increase First-Contact Resolution (FCR)

Give agents the right answer the first time by synthesizing all relevant data into a single, verified response.

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Slash Agent Onboarding Time

New hires can resolve complex issues in days, not months, by instantly accessing the collective knowledge of your entire organization.

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Proactively Identify Incidents

Surface trending issues and potential root causes before they become widespread problems, moving from reactive to proactive support.

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Break Down Knowledge Silos

Stop forcing agents to search 10 different systems. Provide one GenAI interface that knows everything, everywhere.

How it Works

Your Agent's New "Single Pane of Glass"

1

Unified Knowledge Access

Squirro connects to all support data—past tickets, manuals, wikis, and logs—indexing and unifying it.

2

Contextual Search

Agents ask questions in natural language; Squirro’s GenAI synthesizes and presents the most relevant, verified answer.

3

Proactive Suggestions

The platform surfaces related incidents, root causes, and recommended actions in real time.

4

Knowledge Capture

New solutions and learnings are automatically added to the knowledge base for future use.

Recognition

Gartner® Analyst Recognitions

Squirro Has Been Cited in 15 Gartner® Reports in 2026

Recognized as an Enterprise AI Platform in Gartner's Market Overview for Enterprise AI Search and listed among the most frequently cited knowledge management vendors in client inquiry.
Named in the 2026 Hype Cycle™ for Artificial Intelligence in Banking for AI Application Development Platforms in Banking.
 
 Featured across 7 Gartner® Hype Cycles™ for Retrieval-Augnemented Generation and GraphRAG
The only European vendor named as a Leader in Gartner's® 2025 EMQs for Gen AI Engineering and AI Knowledge Management Apps/General Productivity.
 

That’s not just recognition — that’s validation of real impact, real results, and a real edge for your business.
Discover why leading enterprises choose Squirro to drive transformation with AI.

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Find Out Why

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