Information Technology (IT)
Your Helpdesk Answers the Same 50 Questions Every Single Day.   
Each ticket costs $15–$50 to handle. Most of them never needed a human. Squirro resolves common IT requests instantly, trained on your specific environment, integrated with your ITSM, live in Teams in 2–4 weeks. The fastest ROI in the catalog. Self-funding in month one.
Save Money
Deploy in 2–4 weeks
Low Effort
40%
ticket deflection from week one
90%
of time spent by IT helpdesks address the same 50 questions

How it works

No Ticket. No Queue. Just the Answer.

The answer to most IT questions already exists in your environment. The problem is that employees can't find it without asking a person. Squirro sits in Teams or Slack and closes that gap — instantly, consistently, and without a ticket ever being raised.

01

CHANNEL

Employee asks via Teams, Slack, or any configured channel

No ticket to raise. No portal to navigate. No queue to join. Asked in plain language, answered the same way.

# it-help · 1,842 members
JR
Jordan R. Remote · 07:14
Can't connect to VPN — keeps timing out after handshake.
PS
Priya S. Mumbai · 09:42
Need access to the Salesforce admin console for onboarding.
TK
Tom K. London · 11:28
Password expired — reset for the ERP portal?
NA
Nina A. Site B · 14:06
Floor-3 printer offline again — same as last week?
Live · 24/7 · no queue, no wait
02

KNOWLEDGE

Squirro searches your specific IT knowledge

Your runbooks, your configurations, your past resolutions all queried in parallel. Knowledge graph links the issue to known resolutions and system relationships specific to your environment.

IT Knowledge Graph Runbooks · ServiceNow · Asset CMDB
VPN failure · Site B
Runbooks
Past tickets
Asset CMDB
Configurations
Linked Same DNS misconfiguration as INC-4521 — Site B printer outage last week
03

OUTCOME

Instant resolution returned or ticket pre-populated

Resolved queries get a step-by-step guide with relevant documentation linked. Unresolved queries create a fully contextualized ITSM ticket, with classification, priority, and relevant knowledge articles already attached.

Resolution Engine 84% deflected · 16% escalated
Auto-resolved 3s · Teams
VPN connection failure
  1. Clear cached certificate
  2. Reconnect to gateway-eu-2
  3. Run network diagnostic
Linked: KB-4521 · VPN handbook
Escalated INC-4892
Network outage · Site B
  • Type Outage
  • Priority P2 · High
  • Assigned Network · Tier 2
  • Articles KB-4521 + 2 more
ITSM ticket created with full context
04

FLYWHEEL

Every resolution feeds the knowledge graph

Closed resolutions improve future accuracy automatically. Knowledge gaps surfaced in the analytics dashboard. The system compounds — month three measurably smarter than month one.

Ticket Closed
Resolution Tagged
Graph Updated
Next Query Smarter
0%
deflection rate
M1 · 42% → M2 · 61% → M3 · 78%
Integrations

Connect Seamlessly with Your Existing Data

Break down data silos and integrate all of your existing data, creating a single source of truth. 
it helpdesk

 

Your Expansion Path

Start Here. Scale Every Service Function.

IT is the fastest proof point. The same platform extends to every department with a service desk without rebuilding anything.

  1. 01 To start

    IT helpdesk deflection agent

    Trained on your IT environment. Integrated with your ITSM. Live in Teams. Deflecting tickets and saving money from week one.

  2. 02 Next

    Enterprise service management agent

    The same AI layer extended to HR queries, facilities requests, and procurement questions. One platform, every service function, zero additional infrastructure.

  3. 03 Next

    Autonomous IT agents

    Move beyond deflection into autonomous resolution with agents that diagnose, act, and resolve across systems without human intervention for a growing range of request types.

  4. 04 Vision

    Full enterprise intelligence platform

    IT knowledge connected to the broader organizational knowledge graph, every system, every process, every department, compounding with every interaction across the enterprise.

Our Platform

Connect Once, Govern Once, Reuse Everywhere.

Most enterprises rebuild the same plumbing for every AI project — connectors, governance, retrieval, audit. Squirro builds it once. You extend it.

Squirro Platform Copy-1

One Platform. Limitless Workflows. Ready to Deploy.

Ready to deploy

Start Where the Friction Is.  

IT ticket triage, enterprise service management, and autonomous issue resolution each create friction differently in every org, so we're mapping the most strategic path to value with a handful of IT teams.

Share your details with us for early access, a conversation on how this fits your stack, or a voice in how it gets built.