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Information Technology (IT)

Your Helpdesk Answers the Same 50 Questions Every Single Day.

Each ticket costs $15–$50 to handle. Most of them never needed a human. Squirro resolves common IT requests instantly, trained on your specific environment, integrated with your ITSM, live in Teams in 2–4 weeks. The fastest ROI in the catalog. Self-funding in month one.

Save Money Deploy in 2–4 weeks Low Effort
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Trusted by Industry Leaders

Zwickroell Henkel Siemens OCBC Bank Candriam Bertelsmann IDB Invest Security Benefit

Measurable Impact

Colleagues working through requests together
50% ticket deflection
$125K annual savings per 1,000 employees

Evidence in Action

Watch Squirro Deflect IT Helpdesk Queries from Question to Resolution

Loading the Squirro assistant…

How it works

No Ticket. No Queue. Just the Answer.

The answer to most IT questions already exists in your environment. The problem is that employees can't find it without asking a person. Squirro sits in Teams or Slack and closes that gap — instantly, consistently, and without a ticket ever being raised.

01

CHANNEL

Employee asks via Teams, Slack, or any configured channel

No ticket to raise. No portal to navigate. No queue to join. Asked in plain language, answered the same way.

IT Helpdesk Assistant Answered from Northwind’s own articles, with a ticket you approve when they do not cover it EM · Engineering
I can't connect to the VPN from home
Thought for 32.4s across 7 steps32.4s
Scope: in scope · Category: Connectivity > VPN Access2.1s
Knowledge base search — “NorthGate VPN cannot connect from home”2.4s
Following the resolution steps of KB-0001, checking its escalate-if conditions4.8s
Describe your IT problem — VPN, password, software, devices…
I forgot my password and I think I'm locked out How many vacation days do I get?
02

KNOWLEDGE

Squirro searches your specific IT knowledge

Your runbooks, your configurations, your past resolutions all queried in parallel. Knowledge graph links the issue to known resolutions and system relationships specific to your environment.

Knowledge Base Every article the assistant can cite, live from the project index
15Articles
5Categories
25Systems covered
6Known issues
ArticleCategoryType
KB-0001 Cannot connect to NorthGate VPN from homeNorthGate VPN · Cisco AnyConnect · Okta · +4 ConnectivityKnown issue
KB-0002 Renewing expired VPN credentialsNorthGate VPN · Northwind Internal CA · +5 ConnectivityHow-to
KB-0003 Reset your Northwind password with the Identity PortalIdentity Portal · Okta · Okta Verify · +3 AccountsSelf-service
KB-0005 Requesting access to NorthLedgerNorthLedger · Northwind App Portal · +2 AccountsPolicy
Northwind’s own documentation — not the public internet, not the model’s memory
03

OUTCOME

Instant resolution returned or ticket pre-populated

Resolved queries get a step-by-step guide with relevant documentation linked. Unresolved queries create a fully contextualized ITSM ticket, with classification, priority, and relevant knowledge articles already attached.

Resolution, or a ticket you approve Category · Connectivity > VPN Access
Answer · cited to the article
Confirm your home internet works without VPN at status.northwind.example1
Check the gateway reads exactly vpn.northwind.example — other regions return NG-1021
For NG-511, renew the device certificate in Company Portal, then stay online 15 minutes2
Approval required create_jira_issue
The knowledge base does not cover a shared build server running out of disk space, so nothing was improvised. Nothing has been written yet.
SummaryShared build server runs out of disk space every afternoon; CI jobs fail
CategorySoftware > Build Server / CI
PriorityHigh — recurring daily outage blocking CI for a team
RejectApprove
04

FLYWHEEL

Every resolution feeds the knowledge graph

Closed resolutions improve future accuracy automatically. Knowledge gaps surfaced in the analytics dashboard. The system compounds — month three measurably smarter than month one.

Deflection Analytics A per-conversation ledger for the deflection rate, one row per filing attempt Live
68.8% deflected11 of 16 in-scope · 19 swept
Said it was solved8
Replied, but not a yes or no1
Did not answer the check2
Said it was not solved1
Ended in a ticket4
4Tickets filed
1Refused, incomplete intake
0Jira errors
No cost-avoided tile and no satisfaction score: neither is measured.

Integrations

Connect Seamlessly with Your Existing Data

Break down data silos and integrate all of your existing data, creating a single source of truth.

Data source connectors for the IT Helpdesk Deflection Agent

Your Expansion Path

Start Here. Scale Every Service Function.

IT is the fastest proof point. The same platform extends to every department with a service desk without rebuilding anything.

  1. 01 To start

    IT helpdesk deflection agent

    Trained on your IT environment. Integrated with your ITSM. Live in Teams. Deflecting tickets and saving money from week one.

  2. 02 Next

    Enterprise service management agent

    The same AI layer extended to HR queries, facilities requests, and procurement questions. One platform, every service function, zero additional infrastructure.

  3. 03 Next

    Autonomous IT agents

    Move beyond deflection into autonomous resolution with agents that diagnose, act, and resolve across systems without human intervention for a growing range of request types.

  4. 04 Vision

    Full enterprise intelligence platform

    IT knowledge connected to the broader organizational knowledge graph, every system, every process, every department, compounding with every interaction across the enterprise.

Our Platform

Connect Once, Govern Once, Reuse Everywhere.

Most enterprises rebuild the same plumbing for every AI project — connectors, governance, retrieval, audit. Squirro builds it once. You extend it.

Squirro Platform Copy-1

One Platform. Limitless Workflows. Ready to Deploy.

Ready to Deploy

Start Where the Friction Is.

IT ticket triage, enterprise service management, and autonomous issue resolution each create friction differently in every org. We work with IT teams to map the most strategic path to value and to deploy quickly where the friction is sharpest.

Share your details with us to discover the use case, discuss how it fits your stack, or explore a deployment.

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