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Automated L1 Support & Ticketing

Resolve 60% of L1 Tickets Automatically & Cut Support Costs


Squirro's GenAI agents instantly understand user intent, resolve repetitive inquiries without human help, and intelligently escalate complex issues.

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Proven Value

Transform Your Service Desk from a Cost Center to a Value Driver

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Drastically Reduce OPEX

Free your expert agents from "password reset" tickets and cut your cost-per-ticket by more than 50%.

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Boost Agent Retention

Eliminate repetitive, low-value work that leads to burnout, allowing your team to focus on complex, rewarding problems.

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Deliver 24/7 Instant Service

Provide immediate, accurate answers to your customers and employees around the clock, dramatically improving CSAT.

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Scale Support Effortlessly

Handle massive ticket-volume spikes during outages or product launches without needing to add headcount.

How it Works

From Ticket Arrival to Automated Resolution

1

Ticket Ingestion

Squirro automatically ingests tickets from email, chat, or ITSM platforms.

2

Intent Understanding

GenAI agents analyze the ticket to understand user intent and classify the request.

3

Automated Resolution

For common L1 issues (e.g., password resets), Squirro retrieves relevant knowledge and generates an instant, accurate response.

4

Intelligent Escalation

If the issue is complex, Squirro routes the ticket to the right team with full context and suggested next steps.

5

Continuous Learning

The system learns from resolved tickets to improve future automation and accuracy.

Recognition

Gartner® Analyst Recognitions

Squirro Has Been Cited in 15 Gartner® Reports in 2026

Recognized as an Enterprise AI Platform in Gartner's Market Overview for Enterprise AI Search and listed among the most frequently cited knowledge management vendors in client inquiry.
Named in the 2026 Hype Cycle™ for Artificial Intelligence in Banking for AI Application Development Platforms in Banking.
 
 Featured across 7 Gartner® Hype Cycles™ for Retrieval-Augnemented Generation and GraphRAG
The only European vendor named as a Leader in Gartner's® 2025 EMQs for Gen AI Engineering and AI Knowledge Management Apps/General Productivity.
 

That’s not just recognition — that’s validation of real impact, real results, and a real edge for your business.
Discover why leading enterprises choose Squirro to drive transformation with AI.

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Find Out Why

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