Category: Service Insights

Feb 27, 2018 | post

Squirro Included in Independent Research Firm’s Report on Continuous Resolution Providers

Zurich – 26 February 2018 – Squirro, a leading provider of AI-driven cognitive insights solutions, today announced that it has been included in Forrester Research, Inc.’s “Now Tech: Continuous Resolution, Q1 2018” report, published on February 16, 2018. The report reviews 17 continuous resolution providers, including...


Feb 20, 2018 | post

Squirro Included in Independent Research Firm’s Report on IT Incident And Crisis Management

Zurich – 20 February 2018 – Squirro, a leading provider of customer insight and cognitive search solutions, today announced that it has been included in Forrester Research, Inc.’s “The Changing Landscape Of IT Incident And Crisis Management” report, published on February 16, 2018. The report provides...


Apr 19, 2017 | post

Squirro for ServiceNow App

Just released: The Squirro for ServiceNow App bringing Insights for Proactive Incident Management. This Squirro Service Insights app helps you to rapidly extract the most relevant and valuable insights across your ServiceNow environment. With the App and its advanced search functionality you’ll be faster at any incident...


Jun 30, 2016 | post

IBM Points to Squirro for Best Practice Cognitive Computing with Unstructured Data

Cognitive Computing & Unstructured Data for Actionable Enterprise Insights What can be achieved with cognitive computing is just starting to take shape for many enterprises across the world. In an effort to identify best practice case studies with this nascent technology, IBM has thrown the spotlight...


Jun 6, 2016 | post

PRESS RELEASE: Proactive, Predictive, Prescriptive. Squirro Showcases Cognitive Insights for ITSM at SITS

Zurich, Switzerland – June 1, 2016 – Squirro, the leading Swiss data insights solution developer, today announces it will be showcasing its cognitive Service Insights solution at SITS (the Service Desk and IT Support Show) at London Olympia this month. The Squirro team will be running...


Apr 14, 2016 | post

Meet Squirro in Las Vegas – ServiceNow Knowledge16

If you’re heading out to glittering Las Vegas next month for ServiceNow’s Knowledge16 event, be sure to book some time with us. Meet us on stand P8 for a fast demo of our latest version of Squirro, or book some time with our team for a...


Jan 26, 2016 | post

Webinars on Customer Insights & Service Insights coming up!

We are going to hold a number of Webinars over the coming weeks. The start is two webinars on 3 & 4 of February on Customer Insights and Service Insights. The two upcoming webinars will be held in German language. We are preparing a set of...


Nov 24, 2015 | post

Cutting Mean-Time-To-Resolution rates by over 30%

Dealing with service tickets effectively matters. Tickets mean system downtimes, unhappy customers, generally trouble. Typically, a service desk today needs to deal with a number of disparate service, ticketing, knowledge base, configuration management, messaging systems. Our customer, a leading European telecommunications provider changed this: Using Squirro...