Category: Customer Insights

Mar 19, 2020 | post

Squirro: Retaining a Customer Focus Through the Coronavirus Chaos

We have been watching the coronavirus situation unfold over the past weeks and months with a mixture of shock and disbelief. We are clearly living through anxious and uncertain times and no-one can claim to have all the answers. Everyone is looking to keep their employees healthy and ensure that...


Feb 11, 2020 | post

Squirro showcases Augmented Intelligence innovation at InsuranceCom

The insurance sector has always been one in which we have worked highly successfully, with many of the world’s leading insurance providers deploying our Augmented Intelligence solutions to extract actionable insights from the unstructured data that they hold. This market heritage and deep understanding of the...


Sep 20, 2019 | post

Why The Client Cockpit is an Essential Customer Experience Tool

Lately, it’s tough for anyone in a customer or client-facing role. There is nowhere near as much face to face contact as there once was and it can be that much harder to gauge your customer’s mood and needs. There is also much more choice for...


Jun 18, 2019 | post

The AI Summit London 2019 – A Lesson in Global Progress

This years AI Summit in London had over 10,000 attendees at the ExCel Centre, a 300k square foot exhibition hall. With delegates from some of the leading companies in their industries and exhibitors eager to discuss their solutions, this truly was a two-day lesson in the global progress...


May 10, 2019 | post

By not addressing unstructured data, FS firms are missing out on true customer insight

We live in the era of the empowered consumer. Within financial services (FS), this means that customers – whether consumers or businesses – have more choice than ever before. In addition to the traditional suppliers of FS, there are many agile and customer-focused start-ups providing quicker,...


Mar 8, 2019 | post

Squirro, one of the world’s biggest banks and $7M ROI

Ever since Squirro first launched, we have worked with many Financial Services (FS) firms, numbering some of the world’s biggest investment banks, insurers and institutional asset managers among our customers. While the FS sector has a reputation for being conservative in its use of new technology, there...


Dec 11, 2018 | post

Why 2019 will be the year that sees the rise of Augmented Intelligence

Few would argue that artificial intelligence (AI) has proved itself to be a truly impactful technology. The raw computing power available in 2018 allows organizations to unlock the insight from the big data they hold (both structured and unstructured), which gives them previously unavailable knowledge about...


Nov 29, 2018 | post

Why Augmented Intelligence is Integral to Customer Experience

Much has been written on the importance of the customer experience in modern life. Customers have so much choice of products and providers and it is easier than ever for them to change supplier if their expectations are not met. This is especially true in the...


May 13, 2018 | post

Multiply Compliance with Tech and you get an exciting Business

London Euston station. 25 years ago I took here the Caledonian Sleeper to Aberdeen, not stopping in-between. Today I am here with Nick and Santiago and will debord the 0930 Pendolino train to Glasgow in Warrington Bank Quay. Warrington is a small town just about half...


Mar 2, 2018 | post

The Growing Need for Customer Insight in Real Estate

Real Estate is a part of the corporate Financial Services (FS) industry that is still heavily based on relationships. The need to appear all-seeing and all-knowing is imperative, and account handlers must understand a client's business, potential future requirements and the wider market that client operates in.


Feb 13, 2018 | post

Doing more with Data in Insurance & FS – A 3 stepped approach

Banking organisations and insurance companies, financial services in short, are an industry that is both fast-paced and highly competitive. It’s no exaggeration to state that there is more data in FS than most other industries can even contemplate, let alone use in any meaningful sense. The...


Feb 8, 2018 | post

Financial Services and the Growing Need for Customer Insight

Corporate financial services (FS) is an industry that is still heavily based on relationships. Whether it’s in commercial real estate, investment banking or another area of corporate FS, the need to appear all-seeing and all-knowing is imperative. An account handler not only must understand a client’s...