Category: Customer Insights

Dec 10, 2021 | post

Enhancing Salesforce Data in Manufacturing

Learn how Squirro for Salesforce was a true enabler for Armacell, enhancing its Salesforce data and allowing it to be more customer-centric.


Apr 7, 2021 | post

Squirro Recognized as a Visionary in the 2021 Magic Quadrant for Insight Engines

Being named this month as a Visionary in the 2021 Gartner Magic Quadrant for Insight Engines is a significant reward. Not just for our team, whose talent and commitment have enabled some of the world’s biggest companies to turn their data into valuable, actionable insights, but for our customers too.


Mar 19, 2020 | post

Squirro: Retaining a Customer Focus Through the Coronavirus Chaos

Learn how Squirro is responding to the global pandemic and how Augmented Intelligence solutions can help you to navigate challenging times.


Feb 11, 2020 | post

Squirro Showcases Augmented Intelligence Innovation at InsuranceCom

Learn the most relevant insights from InsuranceCom about how AI and augmented intelligence solutions are shaping the future of insurance.


Sep 20, 2019 | post

Why The Client Cockpit is an Essential Customer Experience Tool

The Client Cockpit offers a wide variety of benefits, it unlocks the digital workforce and enhances the value and ROI gained from a company's CRM system


Jun 18, 2019 | post

The AI Summit London 2019 – A Lesson in Global Progress

The AI Summit London 2019 was a two-day event filled with excellent conversations and presentations about AI across Finance, Insurance, Manufacturing & more


May 10, 2019 | post

By not addressing unstructured data, FS firms are missing out on true customer insight

Adding AI and Machine Learning with unstructured data to Financial Service providers CRM systems produces insights that lead to new revenue potential.


Mar 8, 2019 | post

Squirro, one of the world’s biggest banks and $7M ROI

Ever since Squirro first launched, we have worked with many Financial Services (FS) firms, numbering some of the world’s biggest investment banks, insurers and institutional asset managers among our customers. While the FS sector has a reputation for being conservative in its use of new technology, there...


Dec 11, 2018 | post

Why 2019 will be the year that sees the rise of Augmented Intelligence

Few would argue that artificial intelligence (AI) has proved itself to be a truly impactful technology. The raw computing power available in 2018 allows organizations to unlock the insight from the big data they hold (both structured and unstructured), which gives them previously unavailable knowledge about...


Nov 29, 2018 | post

Why Augmented Intelligence is Integral to Customer Experience

Much has been written on the importance of the customer experience in modern life. Customers have so much choice of products and providers and it is easier than ever for them to change supplier if their expectations are not met. This is especially true in the...


May 13, 2018 | post

Multiply Compliance with Tech and you get an exciting Business

London Euston station. 25 years ago I took here the Caledonian Sleeper to Aberdeen, not stopping in-between. Today I am here with Nick and Santiago and will debord the 0930 Pendolino train to Glasgow in Warrington Bank Quay. Warrington is a small town just about half...


Mar 2, 2018 | post

The Growing Need for Customer Insight in Real Estate

Real Estate is a part of the corporate Financial Services (FS) industry that is still heavily based on relationships. The need to appear all-seeing and all-knowing is imperative, and account handlers must understand a client's business, potential future requirements and the wider market that client operates in.