PRESS RELEASE: Proactive, Predictive, Prescriptive. Squirro Showcases Cognitive Insights for ITSM at SITS

June 6, 2016

Zurich, Switzerland – June 1, 2016 – Squirro, the leading Swiss data insights solution developer, today announces it will be showcasing its cognitive Service Insights solution at SITS (the Service Desk and IT Support Show) at London Olympia this month.

The Squirro team will be running live demos from their stand (#905) at the expo on Wednesday 8th and Thursday 9th June, and CEO Dr. Dorian Selz will be speaking as part of the event’s agenda on Thursday 9th June. He says, “It’s a great opportunity to share with the ITSM community what can be achieved with smart technologies like adaptive search, predictive trending and cognitive insights. These are the capabilities being used today that drive the most substantial commercial benefits within complex and demanding service-driven environments.’

Squirro’s Service Insights solution delivers actionable insights through a native dashboard or integration into world-leading IT service applications including ServiceNow®. By collecting and analysing data from the service desk and configuration management databases, internal chat applications, Twitter and customer interactions, Squirro can swiftly identify connections in the data, noticing when help desk incidents begin to cluster around a certain topic and exposing unexpected links to system maintenance, upgrades, outages or other internal events.

SQ SNOW Interface_Predictive
The Squirro Service Insights solution in the ServiceNow® interface identifying anomalies and predicting future thresholds.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Squirro’s insights technology is changing the way businesses understand and act on their data by using self-learning cognitive algorithms to remove the blind spots in key areas of operations, including customer service, ITSM and risk management. Ingesting and analysing data from different sources – structured and unstructured, internal and external – the solution uncovers non-obvious connections, identifies anomalies and illuminates emerging trends that a human workforce may never see.

The solution embodies the innovative technologies that are evolving the service environment from reactive and resource-hungry, to efficient and intuitive. Squirro sums up this transformative shift as, ‘proactive, predictive, and prescriptive’ and sees insights as the practical catalyst to making this work. By combining automation, adaptive search, trend detection, predictive forecasting and actionable insights, service environments can substantially cut their ticket incident resolution time, make best use of their resources and minimise downtime for business-critical applications.

  • Speaker Session: Dr. Dorian Selz presents, ‘Data-Driven Service Optimization’, Thursday 9th June, 2.30pm, Theatre 2.
  • Squirro will be exhibiting on stand #905
  • Press interviews and demos can be arranged in advance via: http://info.squirro.com/l/11312/2016-05-09/48jynm