Category: analytics

Nov 24, 2015 | post

Cutting Mean-Time-To-Resolution rates by over 30%

Dealing with service tickets effectively matters. Tickets mean system downtimes, unhappy customers, generally trouble. Typically, a service desk today needs to deal with a number of disparate service, ticketing, knowledge base, configuration management, messaging systems. Our customer, a leading European telecommunications provider changed this: Using Squirro...

Mar 24, 2015 | post

Experton Group names Squirro a leader in their Big Data Quadrant

Experton Group, the leading fully integrated research, advisory and consulting company for mid-sized and large organizations, published their 2015 Big Data Vendor Benchmark for Switzerland. Squirro is positioned as a leader in the market alongside luminaries such as IBM, Splunk, SAS or SAP. To learn more...