For a future with advanced customer relationship development to be the new norm, we need to map a new course for information.

We all use search. Every day. Most of us use one search engine only. Type a keyword or two, get a result list, look at the results – most of us never go beyond the first three results. If not satisfied, redo with another keyword combination....

Financial Services (FS) is a sector that is changing rapidly. Faced with more agile market entrants and ever-evolving customer demands, most FS firms now have innovation teams charged with looking for new ways of working and transforming their business. There is a desire to utilize new...

We have been watching the coronavirus situation unfold over the past weeks and months with a mixture of shock and disbelief. We are clearly living through anxious and uncertain times and no-one can claim to have all the answers. Everyone is looking to keep their employees healthy and ensure that...

The insurance sector has always been one in which we have worked highly successfully, with many of the world’s leading insurance providers deploying our Augmented Intelligence solutions to extract actionable insights from the unstructured data that they hold. This market heritage and deep understanding of the...

Investec works with more than $100bn assets under its management, but it was facing several major challenges, particularly around its use of premium data. This meant that key relationship managers within Investec had no insight whatsoever about key events related to funds they cover, leaving them...

Geschrieben von Silke Genuit, Leiterin der FS Insurance & AI Insurance Practice Group, Accenture Wenn Sie in Ihrem Umfeld fragen, was man unter künstlicher Intelligenz (KI) versteht, dann werden Sie vermutlich sehr unterschiedliche Antworten erhalten. Die einen werden an die menschenähnlichen Roboter denken, die in der...

If you compiled a list of which industries made the most progressive use of innovative technologies, it is fair to say that few people would include Commercial Insurance on that list. Insurance overall and the Commercial Insurance sub-section are mostly perceived as conservative and reluctant to...

This years AI Summit in London had over 10,000 attendees at the ExCel Centre, a 300k square foot exhibition hall. With delegates from some of the leading companies in their industries and exhibitors eager to discuss their solutions, this truly was a two-day lesson in the global progress...

Zurich – May 29, 2019 – Augmented intelligence solutions provider Squirro today announced that it has been included in The Forrester Wave™: Cognitive Search, Q2 2019, published on May 29, 2019. Squirro is named a ‘strong performer’ in the report that evaluates the top vendors in...

Asset management is unquestionably one of the most lucrative areas in Financial Services (FS). In late 2018, The European Fund and Asset Management Association (EFAMA) published the 10th Edition of its Asset Management Report. It revealed that the total Assets under Management (AuM) in Europe increased by...

Ever since Squirro first launched, we have worked with many Financial Services (FS) firms, numbering some of the world’s biggest investment banks, insurers and institutional asset managers among our customers. While the FS sector has a reputation for being conservative in its use of new technology, there...