Category: Customer Experience

Mar 19, 2020 | post

Squirro: Retaining a Customer Focus Through the Coronavirus Chaos

We have been watching the coronavirus situation unfold over the past weeks and months with a mixture of shock and disbelief. We are clearly living through anxious and uncertain times and no-one can claim to have all the answers. Everyone is looking to keep their employees healthy and ensure that...

Feb 11, 2020 | post

Squirro showcases Augmented Intelligence innovation at InsuranceCom

The insurance sector has always been one in which we have worked highly successfully, with many of the world’s leading insurance providers deploying our Augmented Intelligence solutions to extract actionable insights from the unstructured data that they hold. This market heritage and deep understanding of the...

Nov 11, 2019 | post

A Customized Journey of the Customer Based on Trust

The core of every customer relationship is trust - trust of the customer in the company's products and services as well as the trust of the company in the customer.

Sep 20, 2019 | post

Why The Client Cockpit is an Essential Customer Experience Tool

Lately, it’s tough for anyone in a customer or client-facing role. There is nowhere near as much face to face contact as there once was and it can be that much harder to gauge your customer’s mood and needs. There is also much more choice for...