Category: Customer Insights

May 13, 2018 | post

Multiply Compliance with Tech and you get an exciting Business

London Euston station. 25 years ago I took here the Caledonian Sleeper to Aberdeen, not stopping in-between. Today I am here with Nick and Santiago and will debord the 0930 Pendolino train to Glasgow in Warrington Bank Quay. Warrington is a small town just about half...


Mar 2, 2018 | post

The Growing Need for Customer Insight in Real Estate

Real Estate is a part of the corporate Financial Services (FS) industry that is still heavily based on relationships. The need to appear all-seeing and all-knowing is imperative, and account handlers must understand a client's business, potential future requirements and the wider market that client operates in.


Feb 13, 2018 | post

Doing more with Data in Insurance & FS – A 3 stepped approach

Banking organisations and insurance companies, financial services in short, are an industry that is both fast-paced and highly competitive. It’s no exaggeration to state that there is more data in FS than most other industries can even contemplate, let alone use in any meaningful sense. The...


Feb 8, 2018 | post

Financial Services and the Growing Need for Customer Insight

Corporate financial services (FS) is an industry that is still heavily based on relationships. Whether it’s in commercial real estate, investment banking or another area of corporate FS, the need to appear all-seeing and all-knowing is imperative. An account handler not only must understand a client’s...


Jul 4, 2017 | post

Drive Decisions with Data – Cognitive Use Cases

Only 8% of businesses make more than 50% of their decisions based on data4. Yet all businesses create vast amounts of data. Why do businesses of all sizes make so little use of data? At a recent Swiss Cognitive event a group of executives met to discuss this challenge...


Mar 8, 2017 | post

Your Data Silos are Lying to You

Data silos are a huge challenge to the data-driven enterprise. Find out how you can overcome them to gain a complete customer view.


Feb 28, 2017 | post

Squirro Receives Top Startup Recognition by CB Insights

Squirro is noted as a top startup in Sales Tech outside the US in the latest CB Insights report. It seems word is spreading about how our Customer Insights solution can drive customer engagement, revenue opportunities and make best use of time for busy sales, account...


Jan 11, 2017 | post

Helvetia Insurance chooses Squirro for Smart Data Initiative

Helvetia Insurance is a Swiss all-lines insurance company with operations throughout Europe. Over the past years Helvetia has significantly expanded its market position. As part of a comprehensive strategy review Helvetia defined the strategy 2020. Built around two notions – customers are becoming more individual and...


Jun 30, 2016 | post

IBM Points to Squirro for Best Practice Cognitive Computing with Unstructured Data

What can the enterprise expect to achieve with cognititve computing? IBM highlights Squirro's Insights for extracting value from unstructured data.


Feb 3, 2016 | post

Customer Insights leading to more profitable relationship

Customer Insights, Trinity Model on Customer Insight, Workshop Results, Context Intelligence, CRM, Customer Excellence, Analytics, Unstructured Data


Jan 26, 2016 | post

Webinars on Customer Insights & Service Insights coming up!

Customer Insights, Service Insights, Webinar, Context Intelligence, Enterprise Search, CRM, ITSM