Category: Customer Success

Mar 19, 2020 | post

Squirro: Retaining a Customer Focus Through the Coronavirus Chaos

We have been watching the coronavirus situation unfold over the past weeks and months with a mixture of shock and disbelief. We are clearly living through anxious and uncertain times and no-one can claim to have all the answers. Everyone is looking to keep their employees healthy and ensure that...


Feb 11, 2020 | post

Squirro showcases Augmented Intelligence innovation at InsuranceCom

The insurance sector has always been one in which we have worked highly successfully, with many of the world’s leading insurance providers deploying our Augmented Intelligence solutions to extract actionable insights from the unstructured data that they hold. This market heritage and deep understanding of the...


Nov 11, 2019 | post

A Customized Journey of the Customer Based on Trust

The core of every customer relationship is trust - trust of the customer in the company's products and services as well as the trust of the company in the customer.


Sep 20, 2019 | post

Why The Client Cockpit is an Essential Customer Experience Tool

Lately, it’s tough for anyone in a customer or client-facing role. There is nowhere near as much face to face contact as there once was and it can be that much harder to gauge your customer’s mood and needs. There is also much more choice for...


May 10, 2019 | post

By not addressing unstructured data, FS firms are missing out on true customer insight

We live in the era of the empowered consumer. Within financial services (FS), this means that customers – whether consumers or businesses – have more choice than ever before. In addition to the traditional suppliers of FS, there are many agile and customer-focused start-ups providing quicker,...


Dec 11, 2018 | post

Why 2019 will be the year that sees the rise of Augmented Intelligence

Few would argue that artificial intelligence (AI) has proved itself to be a truly impactful technology. The raw computing power available in 2018 allows organizations to unlock the insight from the big data they hold (both structured and unstructured), which gives them previously unavailable knowledge about...


Nov 29, 2018 | post

Why Augmented Intelligence is Integral to Customer Experience

Much has been written on the importance of the customer experience in modern life. Customers have so much choice of products and providers and it is easier than ever for them to change supplier if their expectations are not met. This is especially true in the...


Jun 12, 2018 | post

Launch of Safefood.ai – The world’s first AI driven Food Safety Intelligence Service

Our customer Bühler just launched safefood.ai. safefood.ai is a digital food safety information portal that consolidates data from international food agencies, food alert systems, news sources, food manufacturers and social media, into a single access point. For the first time you see the entire food value chain and...


Jun 12, 2018 | post

Launch of Safefood.ai – The world’s first AI driven Food Safety Intelligence Service

Our customer Bühler just launched safefood.ai. safefood.ai is a digital food safety information portal that consolidates data from international food agencies, food alert systems, news sources, food manufacturers and social media, into a single access point. For the first time you see the entire food value chain and...


Mar 28, 2018 | post

Squirro and Synpulse partnered up in New York City to bring light into the black box of unstructured data.

Last Thursday, Central Park West was the place to be for gathering intel and knowledge about data capitalization in banking. Together with our partner Synpulse, Tabb Group, and ThomsonReuters we organized a breakfast on Artificial Intelligence applied to Financial Services. Tabb Group presented the results of...


Jan 16, 2018 | post

Salesforce, Einstein and Squirro – the perfect AI combination

A guest post by Marco Giorgetti, Vice President of ISV Sales & Partner Management, Salesforce EMEA Last year, I was invited to Zurich to speak at Squirro’s SIGHTS ’17 conference, an event that aimed to help Squirro’s customers drive organisational decisions from complex data environments. Key...


Jan 11, 2017 | post

Helvetia Insurance chooses Squirro for Smart Data Initiative

Helvetia Insurance is a Swiss all-lines insurance company with operations throughout Europe. Over the past years Helvetia has significantly expanded its market position. As part of a comprehensive strategy review Helvetia defined the strategy 2020. Built around two notions – customers are becoming more individual and...