It is impossible to underestimate the significance of the European Union’s (EU) General Data Protection Regulation (GDPR). It is regarded as the most important change in data privacy regulation... read more →
Everyone in life enjoys a good customer experience. That can be as simple as a smile and friendly greeting from the barista as they prepare your regular coffee order... read more →
London Euston station. 25 years ago I took here the Caledonian Sleeper to Aberdeen, not stopping in-between. Today I am here with Nick and Santiago and will debord the 0930... read more →
Next week Salesforce' World Tour stops in New York. Our friends over at Salesforce and Silverline organize a track on Institutional Banking & Markets. Come an join us!
Banks and other financial service (FS) providers aren’t necessarily known for their use of cutting-edge technology. That’s the perception anyway, held back by legacy infrastructures, multiple siloed systems and an... read more →
Earlier in 2017, The Economist declared that the ‘world’s most valuable resource is no longer oil, but data’. Few would argue with this. Data and information are at the heart... read more →
We live in the era of the empowered consumer. Within financial services (FS), this means that customers – whether consumers or businesses – have more choice than ever before. In... read more →